Shipping & Returns

  1. What shipping options are available?
  2. Do you ship outside of the USA?
  3. What could cause a shipping delay?
  4. Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Shipping Options Offered

  • UPS Air Service & Federal Express are available, additional charges apply.
  • USPS delivery options avaialble, additional charges apply.
  • Alaska, Hawaii, Puerto Rico-Orders are shipped by UPS Air or Federal Express, additional charges will be applied.

Q: Do you ship outside of the USA?

We do ship outside of the USA! Foreign shipments, including Canada-Post Office Surface, Post Office Air Mail and UPS Surface Canada have a 5% foreign documentation charge plus the actual air or surface charges added to each order.

Shipping charges must be paid in advance. Please inquire for estimated charges. The customer is responsible for duties and taxes upon delivery.

Q: What could cause a shipping delay?

Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package, we will contact you via phone or email.

During the holiday season, shipping delivery times may vary.

Q: Returns

All items returned must be in new, unused condition for either credit, exchange or refund. A 20% restocking fee will be charged on any items returned more than 30 days after receipt. Correctly supplied items returned within 30 days of receipt will have shipping costs deducted from the refund amount.

Return shipping costs are not refundable; return shipping is at your own risk, delivery upon shipping returned, insuring the return package may be advisable. Please complete the Return Merchandise Authorization (RMA) Form or contact us to initiate the process and generate the required RMA Number to include with your return.

Didn't find your answer?

Please contact us and one of our knowledgeable staff will be happy to assist you.